Terms of service
The terms that govern your use of cassinova24.com and purchases from Cassinova Coffee Company Pty Ltd. Plain English, no legalese where we can avoid it.
By using this website or purchasing from us, you agree to these terms. They cover orders, subscriptions, events, intellectual property and liability.
These terms are governed by the laws of Western Australia, Australia. If you do not agree with any part, please do not use the website or our services.
What we sell
Cassinova Coffee Company Pty Ltd sells coffee beans, café beverages, subscriptions, wholesale coffee supply, event catering, barista training, office coffee programs and coffee equipment. All products and services are subject to availability.
We may modify, suspend or discontinue any product or service at any time without notice.
Orders and pricing
Prices are listed in Australian dollars (AUD) and include GST unless stated otherwise. We reserve the right to change prices at any time, but orders already placed will be honoured at the quoted price.
We aim to process orders within 1-2 business days. Custom orders, catering bookings and wholesale orders may take longer and will be confirmed in writing.
Subscriptions
Subscriptions are billed per cycle (every 2, 4, 6 or 8 weeks depending on your plan). You can skip, pause or cancel at any time through your account or by contacting us.
We will notify you before each delivery. If a delivery fails due to incorrect address information, we will attempt redelivery once before cancelling the order.
Catering and events
Event bookings require a 30% deposit to secure the date, with the balance due 7 days before the event. Cancellation terms are detailed on our refunds page.
We reserve the right to reschedule in case of extreme weather or venue issues. Force majeure events may result in rescheduling at no extra cost.
Payment
We accept major credit cards, bank transfer and cash for in-person purchases. Online orders are processed by our payment provider. We do not store card details.
Payment is due at the time of order unless otherwise agreed in writing. Late payments may result in service suspension.
Intellectual property
All content on this website, including text, images, logos, recipes and design, is owned by or licensed to Cassinova Coffee Company Pty Ltd. You may not reproduce, distribute or create derivative works without written permission.
Our brand name 'Cassinova' and logo are trademarks. Do not use them without permission.
Limitation of liability
To the maximum extent permitted by law, Cassinova Coffee Company Pty Ltd is not liable for indirect, incidental or consequential damages arising from use of this website or our products.
Our liability for defective products is limited to replacement or refund of the purchase price. Nothing in these terms excludes rights you have under Australian Consumer Law.
General
These terms may be updated from time to time. The 'last updated' date shows the current version. Continued use of the website after changes constitutes acceptance of the new terms.
For questions about these terms, contact us at cassinova24@gmail.com or +61 3 9527 1049.
If anything in these terms is unclear or you have questions, contact us. We are happy to explain in plain English.
+61 3 9527 1049 · cassinova24@gmail.com · 8/19 Tribute St W, Shelley WA 6148
Terms questions
No. You can order as a guest. An account is only needed for subscriptions and wholesale clients.
Contact us as soon as possible. We can usually modify or cancel orders that have not yet been processed. Once roasting or shipping begins, changes may not be possible.
We will notify you and offer alternatives or a refund. For subscriptions, we will substitute a similar coffee and notify you before shipping.
Related policies
Still have questions?
Data requests, order issues, anything unclear in these policies — get in touch and a real person will reply, usually within one business day.